Shipping policy

Return and Refund Policy

Thank you for shopping at Plushimushi. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact us at contact@plushimushi to inform us that you wish to return a product.
2. We will provide you with detailed instructions on how to proceed with the return.
3. Pack the product securely and include the original product packaging and receipt or proof of purchase in the shipment.
4. Ship the item to the address we provide.

Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If your item is defective or damaged, we are happy to exchange the product for the same item. Please contact us at [contact information] to arrange an exchange.

Contact Us

If you have any questions on how to return your item to us, contact us at [contact information].